Your privacy is important to us. This Privacy Policy explains how Suwadivi collects, uses, and protects your personal information.
This Privacy Policy relates to the Terms & Conditions for use of the Suwadivi platform and services (the "Terms") and the definitions set out in the Terms shall when used in this Privacy Policy have the same meaning. When anyone (hereinafter referred to as "you" or "your") uses this platform (the "Platform") and the service that enables booking and communicating with our mental health and wellness providers (the "Service"), on your own behalf or on behalf of someone else, and provide personal information in doing so, you consent to Suwadivi (hereinafter referred to as "we", "us" or "our") collecting, using, storing and disclosing your personal information in accordance with this Privacy Policy.
The Privacy Policy relates to the collection and use of personal information you may supply to us through your use of the Platform and Service. We reserve the right, in our discretion, to modify or remove portions of this Privacy Policy at any time. This Privacy Policy is in addition to any other terms and conditions applicable to the Platform and the Service.
Your dealings with third parties and their services and tools are independent of your dealings with us. You will be subject to the third party's privacy policy if you opt in to receive communications from third parties. We will not be responsible for the privacy standards and practices of third parties.
We recognise the importance of protecting the privacy of information collected about users of the Platform and the Service, in particular information that is capable of identifying an individual ("personal information"). This Privacy Policy governs the manner in which your personal information, obtained through the Platform and the Service, will be dealt with. This Privacy Policy should be reviewed periodically so that you are updated on any changes.
Personal information received will be used to allow for use of the Service and may be used for internal analytical purposes. We will not sell or redistribute your information to external parties. By visiting the Platform and using the Service, you accept the practices described in this Policy, as amended from time to time.
Personal information is information or an opinion about you or from which you can be reasonably identified. Personal information about users of the Platform and Service is collected from information that you provide us directly or indirectly through your use of the Platform or Service.
Information that may be subject to collection in the course of your use of the Platform and Service includes but is not limited to:
Please note that mental health and wellness providers on the Platform are bound by duties of confidentiality in relation to any information, data, and history that you choose to share with them directly during any appointment or consultation, however your relationship with mental health and wellness providers is independent of your relationship with us and we will not be responsible for any use or disclosure by any mental health and wellness provider of the information you choose to provide them directly.
Personal information that visitors submit to the Platform and Service is used primarily in connection with the provision and promotion of the Platform and Service and to improve on and enhance the range of services and offerings.
The following are the reasons we collect and use your personal information:
In general, when we collect personal information about you, we do so by making a record of it. We do this when you:
Like many sites, this Platform may employ cookies and web beacons to speed your navigation of the Platform, recognize you and your access privileges, and track your usage.
You may refuse to accept cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Platform. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you direct your browser to our Platform.
Web beacons assist in delivering cookies and help us determine whether a web page on this Platform has been viewed and, if so, how many times. For example, any electronic image on this Platform, such as an ad banner, can function as a web beacon.
Most of the personal information we collect and hold about you is from your direct dealings with us, for example information you tell us or information we learn directly from your dealing with us, e.g. through "cookies".
We may sometimes collect your personal information other than from you directly. For example, from other parties who, in common with us, have a relationship with you or have information about you; from those to whom we have given access to our Platform (such as through application programming interfaces); and from publicly available information. Our contractors and service providers who perform services for us, such as payment processing, marketing and data analytics may also provide us information about you.
Personal information we hold is generally stored in servers and other computer systems. These may be operated by us or by our service providers. In all cases, we have rigorous information security requirements aimed at minimizing risks of unauthorized access to, and loss, misuse or wrongful alteration of, personal information.
We do not knowingly or intentionally collect personal information from children under the age of 18. If you are under the age of 18, please do not submit any personal information to us, and rely on a parent or guardian to assist you.
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities.
The security of your personal information is important to us. We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. We take reasonable steps to prevent the personal information we hold about you from misuse, interference or loss, and from unauthorized access, modification or disclosure. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
In accordance with the Personal Data Protection Act No. 9 of 2022 you have rights in respect of the data we hold about you and you can exercise your rights by sending us a written request. Your rights include:
Last updated: October 15, 2025